Returns & Refunds

Clasp & Bloom is a trading name of De Wit Movement Consultancy, a sole trader business, established in the Netherlands. This guarantee is provided by De Wit Movement Consultancy, trading as Clasp & Bloom, at Hark 6, 1611 LP Bovenkarspel, Netherlands. Contact: support@claspandbloom.com.

30-day money-back guarantee

If your bag is not right for you, tell us within 30 calendar days of receiving it and return it for a refund of the price you paid for the item, subject to the conditions below. For this guarantee, the day you receive the item is day one. If items arrive separately, each item's guarantee starts when you receive it.

If you have changed your mind, you pay the international return postage to China. Our money-back guarantee does not include free returns.

After telling us you would like to return an item, send it back within 14 calendar days. You do not need to give a reason or wait for an approval to exercise your statutory cancellation rights.

Condition of returned items

You may inspect your bag as you would in a shop. Return it in its original condition, allowing for that reasonable inspection. Please include tags and original packaging where reasonably possible, and pack the item securely.

There is no fixed restocking or handling fee. Where the law permits, a refund may be reduced only to reflect an actual loss in value caused by handling beyond what is necessary to inspect the item. We will explain any such deduction. Opening packaging to inspect your bag does not, by itself, remove your right to a refund.

How to request a return

Email support@claspandbloom.com with your order number, the item you wish to return and a clear statement that you would like to return or cancel it. We will provide the appropriate return instructions. Keep proof that you sent the goods back; tracked postage is recommended.

Contacting us for instructions does not make your statutory cancellation dependent on our permission. You do not have to consider or accept an alternative offer before proceeding with a return.

Returns to China

Returns are sent to our fulfilment partner’s warehouse in Dongguan, China, after we have provided the appropriate return instructions and coordinated the warehouse arrangements. Our business address in the Netherlands is not the warehouse return destination.

Email support@claspandbloom.com before posting so we can confirm the address and any reference needed for your return. You do not need to contact our supplier yourself. These arrangements help the warehouse identify and receive your parcel; they do not make your statutory cancellation rights or our 30-day guarantee dependent on a supplier’s permission.

For a change-of-mind return, you pay the international return postage to China. The price depends on your carrier, parcel size and weight. Please obtain a quote for sending the parcel to Dongguan, China, before deciding to buy or arranging your return. Do not assume that a domestic UK return-postage rate applies.

Use the return instructions to prepare the parcel and any required customs documentation, and keep proof of postage. We do not charge a fixed restocking or handling fee. Your separate rights and our responsibility for necessary return costs for faulty or incorrect goods remain unchanged.

Refunds under the guarantee and for statutory cancellations

We will refund the price you paid for the returned item, subject only to any lawful deduction explained above. Standard delivery is free, so we do not deduct an outward standard delivery charge from your refund. Return postage for a change of mind is not refunded.

When you are sending the goods back and we have not offered to collect them, we will refund you without undue delay and no later than 14 days after we receive the goods or you provide evidence of sending them back, whichever happens first. We apply the same timetable under our 30-day guarantee.

If we offer to collect the goods, or there are no goods to return, the statutory cancellation refund is due without undue delay and no later than 14 days after you tell us you are cancelling.

Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a refund fee or require you to accept store credit.

Your separate statutory cancellation rights

For an online purchase, you normally have a legal right to cancel without giving a reason within 14 days after the day you receive the goods. For goods from one order delivered separately, that period normally starts after you receive the last item. You then have 14 days after telling us to send the goods back.

You can cancel by sending a clear statement of your decision. You may use the model cancellation form, but using it is optional. You can also cancel before your order arrives.

Our 30-day money-back guarantee applies to purchases from our online shop and is an additional benefit. It does not replace or restrict your statutory rights.

Faulty, damaged or incorrect items

If your bag is faulty, arrives damaged, is not as described or is the wrong item, please contact us with your order number and details of the problem. Photographs can help us investigate, but they are not a condition of your legal rights. There is no 48-hour reporting deadline that removes those rights.

You normally have a short-term right to reject faulty goods within 30 days of delivery. Depending on the circumstances, you may also be entitled to a repair, replacement, price reduction or refund after that period. These rights are separate from our change-of-mind guarantee.

We bear the necessary return costs for faulty, misdescribed or incorrectly supplied goods. Please contact us to arrange an appropriate return method. You will not be charged a restocking fee for exercising these rights.

Where you are entitled to a refund for faulty or incorrect goods, we will refund you without undue delay and within 14 days after we agree that you are entitled to it. We will not unreasonably delay that agreement.

Optional offers to keep an item

We may offer you a partial refund if you would prefer to keep an item, including after it has been dispatched or delivered. Any such offer is entirely optional. You do not have to accept it or negotiate with us to use the return route.

We will explain the amount before you decide. We will only arrange the partial refund if you expressly accept the offer; silence is not acceptance. Your statutory rights remain unaffected. If you later make a valid return or cancellation, any partial refund already paid for that item will be taken into account so that you receive the total refund due, without being refunded twice.

Model cancellation form

Complete and return this form only if you wish to cancel your contract. You can also cancel by sending any other clear statement of your decision.

To: De Wit Movement Consultancy, trading as Clasp & Bloom, Hark 6, 1611 LP Bovenkarspel, Netherlands. Email: support@claspandbloom.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:

Delete as appropriate. This postal address is for cancellation notices; it is not designated here as the address for returning goods.

Exchanges

We do not offer direct exchanges for a different item or colour. If you would like a different bag, you can return your eligible item for a refund under the conditions above and place a new order. Your separate rights and remedies for faulty, damaged, incorrect or misdescribed items remain unaffected.