Frequently asked questions
How can I contact you?
Email support@claspandbloom.com. If your question concerns an order, include your order number.
Is standard delivery free?
Yes. Standard delivery is free, with no separate standard delivery charge.
How long will my order take?
Please allow 1–2 working days for processing and an estimated 6–10 working days in transit after dispatch: an estimated 7–12 working days in total. These are estimates rather than guaranteed arrival dates.
How does the 30-day money-back guarantee work?
Tell us within 30 calendar days of receiving your item, counting the day of receipt as day one. Then send it back within 14 calendar days after telling us. You can inspect the item as you would in a shop. Our Returns & Refunds policy explains the conditions and your separate statutory rights.
Where do I send a return?
Returns go to our fulfilment partner’s warehouse in Dongguan, China. Email support@claspandbloom.com for the confirmed instructions, address and any return reference before posting. We coordinate the warehouse arrangements; your statutory rights and our 30-day guarantee remain unaffected.
Are returns free?
No. If you have changed your mind, you pay the international return postage to China. The cost depends on your carrier and parcel; obtain a quote for Dongguan, China, before deciding to buy. Our money-back guarantee does not include free returns. We bear necessary return costs if an item is faulty, not as described or incorrectly supplied.
What if I receive a damaged bag or the wrong item?
Please contact us with your order number and details of the problem. Photographs can help, but they are not a condition of your legal rights. There is no 48-hour reporting deadline that removes those rights. These cases are separate from change-of-mind returns.
Do I have to accept an offer to keep my bag?
No. Any partial-refund offer is optional, including after dispatch. You can decline it and continue with a valid return. We will only arrange an offered partial refund after you expressly accept it.
When will I receive my refund?
For a change-of-mind return that we have not offered to collect, we refund without undue delay and within 14 days after receiving the item or evidence that you sent it back, whichever happens first. Separate rules apply to collection, cancellation before delivery and faulty goods; these are explained in Returns & Refunds.
How is a refund paid?
We use the original payment method unless you expressly agree otherwise. There is no refund fee, and you do not have to accept store credit. Any partial refund already paid for the same item is taken into account when calculating the remaining amount due.
Can I cancel before delivery?
Please contact us promptly. We will check whether processing or dispatch can still be stopped. If the order has already been dispatched, your statutory cancellation rights still apply.
Where is Clasp & Bloom based?
Clasp & Bloom is a trading name of De Wit Movement Consultancy, a sole trader business, based in the Netherlands.