Contact

Email: support@claspandbloom.com

Have a question about a bag, your order or a return? Please get in touch. If you have already ordered, include your order number so we can find your purchase more easily.

Delivery and returns

For a delayed order, tell us your order number and what has happened. To request a return under our 30-day money-back guarantee, tell us within 30 calendar days of receiving your item. Return postage is payable by you for a change of mind.

If an item is faulty, damaged, not as described or incorrect, tell us about the problem so we can help arrange the appropriate remedy. Necessary return costs for these cases are our responsibility.

Complaints

Please explain the issue and how you would like it resolved. We will review your complaint and explain the next steps. You do not need to accept an offer to keep an item to use the return route, and your statutory rights remain unaffected.

Privacy questions

You can also contact us about your personal information. Our Privacy Policy explains your rights and how to raise a data protection complaint.

Business details

Clasp & Bloom is a trading name of De Wit Movement Consultancy, a sole trader business, established in the Netherlands.

De Wit Movement Consultancy
Trading as Clasp & Bloom
Hark 6
1611 LP Bovenkarspel
Netherlands
Dutch Chamber of Commerce number: 88076334
VAT identification number: NL004537511B56
Email: support@claspandbloom.com

This is our business correspondence address. Goods are returned to China under the instructions we provide; our Dutch business address is for correspondence. A request to exercise your statutory cancellation rights does not require our approval.